|
Regulated professions - The public Notary
Longitudinal research-intervention, since 1997
-
Objectives:
• Improve the quality of operations and management in their offices and in their service to clients
• Make the profession more attractive to young people and employees, to favor the installation of young professionals
• Take up new challenges: increasingly competitive environment, sterner demands from customers, fragility of the offices’ financial performance (property bubble)
• Accompany studies into the implementation of ISO 9000 standards (since 2004)
-
Methodology:
-
500 notarial offices employing 1 to 70 staff
-
11 regions: urban, rural, semi-urban
-
Measurement of hidden costs in each office: €15.000/person/year
-
Implementation of internal and external quality plans, both medium and long term
-
Mobilization of employees, cohesion of teams
-
Improvement in the quality of service
-
Application of the HORIVERT model on a macro-economic scale to the running of a project with national scope involving 3 levels:
departmental, regional, and national.
-
By request from the Higher Council of Notaries
« Operation YOUNG PEOPLE »
• Methodological assistance in this prospecting operation
• Survey by questionnaire, with 5.000 young people, students and professionals
• Qualimetric study on the basis of 500 research-interventions in offices covering 11 regions
• Organization of conferences-debates with young professionals, notaries, and employees for building action plans
-
Innovative creation of an Advanced Diploma in Notarial Studies (“BTS”) by the CSN
• In public-private partnership: National education/Notary
Schools managed by the profession
-
• HORIVERT intervention-research on the running of the project
and the assessment of local and national cooperation between
Sixth Form Colleges/Schools, and professional institutions.
|
|
